Terms & Conditions
Please read our booking, payment, cancellation and travel terms carefully before confirming your journey.
Your Journey Starts With Clear Information
Correspondence regarding guided tours, travel services and reservations should be directed to M/s. North India Tour Guide.
Please carefully review the following booking, payment, cancellation and travel conditions before confirming your tour or travel services.
Booking & Payment
Booking
When you confirm your booking, your contract is with M/s North India Tour Guide. A contract exists between us only when we confirm your tour or travel services and have received the required deposit amount from you.
Payment
For contracted services, a minimum deposit of 25% of the total cost is payable to M/s North India Tour Guide. This deposit is required to keep the reservation on a confirmed basis.
Balance Payment
The balance payment must be made 15 days prior to the start of services. Bookings made within 15 working days of the service date are considered late bookings and require full payment at the time of booking.
Full payment is required at the time of booking for special train journeys and hotel or resort rooms during peak seasons such as Christmas, New Year, Pushkar Fair and Diwali.
Mode of Payment
- All payments must be free and clear of any holding tax or deduction.
- Any bank charges for remittance must be borne by the payer.
- If payment is made through QR code using a credit or debit card, applicable bank charges must be borne by the payer.
Security Notice
North India Tour Guide, its employees and agents will never ask for your Net Banking login, OTP, password or other confidential banking information.
We will also never ask you to transfer money to a personal savings account or install third-party applications such as AnyDesk or TeamViewer.
Please report suspicious requests to info@northindiatourguide.com .
Cancellation / No Show / Early Departure
Important Notes
- Packages can be customized according to the customer's requirements and budget.
- Any unprecedented increase in airfare, hotel charges or other service charges may be charged additionally.
- Hotel check-in and check-out timings are subject to hotel policy.
- Hotels and services mentioned in the itinerary are subject to confirmation at the time of reservation.
- Meal timings follow the respective hotel's schedule. We are not responsible for unavailed meals.
- We are not responsible for cancellation of flights, cabs or buses due to bad weather.
- Facilities and services in hill stations such as Himachal Pradesh and Kashmir may differ from those in developed destinations.
- Hotel categories in certain hill destinations may be based on location, services and costing rather than conventional star classification.
- Hotel changes are subject to availability and may involve additional charges.
- Last-minute changes at the time of check-in may not be possible and are subject to availability.
- Sightseeing schedules may be rearranged because of monument closures or other operational requirements.
- Additional costs may apply because of unforeseen events, government taxes, hotel rates, transport rates or entrance fees.
- If any amount is committed on arrival, payment must be made at the time of pickup. Failure to make payment may result in services being stopped.
- A 2.50% additional charge applies to payments made by debit or credit card.
- No discount will be provided after confirmation or during the tour.
Prepone & Postpone
- If you wish to prepone or postpone your travel dates, please inform us by email at least 10 days in advance.
- We generally do not charge for the first postponement or prepone request; however, hotel or supplier charges may apply.
- Additional changes after the first request may attract additional charges.
- Changes are subject to hotel, transport and seasonal availability.
- Changes cannot be accepted within 07 days of travel.
- Advance payments may be utilized within one year from the date of advance payment, subject to applicable terms.
General Terms & Conditions
- Rates quoted are valid for Indian nationals unless otherwise specified in the quotation.
- Quotations are provided without holding confirmed reservations with airlines or hotels.
- Once the quotation is accepted and the advance amount is deposited, the reservation process begins.
- If confirmations cannot be obtained, the deposited amount will be refunded as applicable.
- Base-category rooms will normally be booked unless a different category is specified in the quotation.
- If the selected hotel is unavailable, a similar or higher-category hotel may be arranged and the difference may be payable.
- Any date amendment to airline tickets may be treated as cancellation and new tickets may be issued according to the applicable fare and airline policy.
- Changes to itinerary or travel dates must be communicated in writing and remain subject to hotel availability.
- No refund will be made for unused services in a tour package.
- Guests must carry valid identification documents.
- Early check-in and late check-out charges must be settled directly with the hotel where applicable.
- The company is not responsible for loss, injury, damage, flight disruption, transportation breakdown, strikes, snowfall, accidents or circumstances beyond reasonable control.
- Sightseeing depends on permits, weather and road conditions.
- For international travel, rates may vary due to exchange-rate fluctuations and availability.
Mandatory Identification Documents
All guests are required to provide valid photo identification at the time of booking for confirmation.
Foreign Nationals
01 copy of Passport + Visa is mandatory.
NRI Clients
01 copy of Passport is required.
OCI / PIO Card Holders
01 copy of Passport and 01 copy of OCI/PIO card.
Domestic Clients
Driving Licence, Voter ID or Passport is required.
Arrival & Departure
Early arrival is subject to availability. Guaranteed early check-in requires reservation from the previous night.
Late check-out is subject to availability and applicable payment.
Helicopter Journeys
Helicopter tickets and fares are subject to availability and may change at any time.
While North India Tour Guide takes reasonable care to arrange safe helicopter travel, sudden weather conditions, VIP movement or unavoidable circumstances may make the helicopter unavailable.
We will make every possible effort to arrange an alternative helicopter journey on the same day or an alternate date, subject to availability.
Major Points
- Helicopter tickets cannot be carried forward to the next day.
- No accommodation, meals or transportation costs will be reimbursed or compensated due to helicopter cancellation.
Our Liabilities & Limitations
- Any increase in monument or museum entrance fees, government taxes, fuel costs or guide charges after finalization of the tour cost will be charged additionally.
- Extra usage of vehicles, including cars and coaches, beyond the agreed transfer or sightseeing services is not included.
- Additional vehicle usage, where permitted, will be charged separately.
Jurisdiction
All disputes arising out of this agreement or any subsequent agreement shall be subject to the jurisdiction of Delhi Courts only.
Special Conditions
Terms & Conditions for Andaman & Nicobar Islands and Lakshadweep will be separate and advised on a case-by-case basis.
Terms & Conditions for Group Bookings will also be separate and advised according to the specific booking.
Booking Confirmation & Acceptance
By accepting a quotation or confirming a booking, you acknowledge that you have read the package information and agree to the applicable booking terms, payment policy and cancellation policy.
You acknowledge that the selected tour package meets your budget and requirements and agree to the terms applicable to your booking.
For complete information, please review the applicable Terms & Conditions before making your final booking.